Responsible Gaming

Responsible gaming means enjoying casino entertainment in a safe, controlled, and informed manner. At river-belle-casino, we are committed to promoting a healthy approach to gambling on river-belle-nz.com, supporting all players in making conscious choices and providing assistance whenever needed.

Risk Awareness

OBSERVE: Problem gambling can affect anyone, and early recognition is vital. EXPAND: Signs of potential gambling issues include: betting more than intended, thinking about casino games outside of play, hiding gambling activity, or chasing losses. REFLECT: river-belle-casino encourages all users to self-monitor and seek help if any of the following apply:

• Gambling Preoccupation: Frequently thinking about gambling or planning the next session.
• Loss of Control: Betting more money or for longer periods than intended.
• Chasing Losses: Attempting to win back money lost by further gambling.
• Secrecy: Hiding gambling activity from friends or family.
• Financial Issues: Using funds intended for other purposes or borrowing to gamble.
• Emotional Impact: Feeling irritable, anxious, or depressed due to gambling.

Self-Assessment Test

Consider the following:

• Do you often gamble longer than planned?
• Do you feel the need to increase your bets to achieve excitement?
• Have you tried to cut back or stop gambling without success?
• Do you gamble to escape problems or relieve stress?
• Have you lied to others about your gambling?

If you answer "yes" to any, we recommend using the support resources listed below or contacting our team for confidential help.

Limits & Tools

OBSERVE: NZ regulations require operators to offer self-limitation tools. EXPAND: river-belle-casino provides customizable controls on river-belle-nz.com to encourage responsible play. REFLECT: Please use the following tools in your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in your account dashboard.
  • Navigate to "Account Settings" > "Responsible Gaming" > "Deposit Limits".
  • Enter your desired maximum deposit amount for the chosen period (e.g., $100 NZD per week).
  • Confirm changes-limits apply immediately and cannot be increased without a 24-hour cooling-off period.
• Session Limits: Manage your playtime with session timers.
  • Go to "Responsible Gaming" > "Session Limit".
  • Select your maximum session duration (e.g., 1 hour per login).
  • Receive notifications when your set time is reached.
• Time-Out ("Take a Break"): Temporarily suspend your account for 24-72 hours.
  • Open "Responsible Gaming" > "Time-Out".
  • Choose your break period and confirm your request.
  • Your account will be inaccessible for the selected duration.

Legal Protection: All self-imposed limits are legally binding within river-belle-nz.com and cannot be overridden during the set period. For assistance, contact support@river-belle-nz.com.

Regional Compliance Note: All tools comply with NZ Gambling Act 2003 and best practice standards.

Self-Exclusion

OBSERVE: Self-exclusion is a critical regulatory requirement under NZ law. EXPAND: river-belle-casino enables players to block access for a fixed or indefinite period. REFLECT: To initiate self-exclusion on river-belle-nz.com, follow these steps:

1. Access Self-Exclusion: Log in and select "Responsible Gaming" > "Self-Exclusion" within your account dashboard.
2. Choose Exclusion Period: Select a minimum of 6 months or up to a lifetime ban.
3. Confirm Decision: Carefully review and confirm your request. You may be prompted to accept terms explaining the consequences.
4. Support Contact: For assistance, email support@river-belle-nz.com (confidential).

• Consequences:
  • You will be immediately logged out and unable to log in for the selected period.
  • Wagering is prohibited and all promotional offers are revoked during exclusion.
  • Withdrawal of remaining balance is subject to standard terms; contact support for details.
  • Self-exclusion cannot be revoked until the expiry of the minimum period. Permanent exclusions are irreversible.

Legal Disclaimer: river-belle-casino on river-belle-nz.com enforces all self-exclusion requests as required by NZ law. For multi-site protection, consider third-party exclusion schemes (see Support Resources).

Support Resources

OBSERVE: NZ regulatory standards mandate access to local and international help. EXPAND: We provide a comprehensive directory for players and families. REFLECT: All contact is confidential and handled by professionals:

Local Support for New Zealand

• Gambling Helpline NZ: 0800 654 655 (24/7, English & Māori)
• TXT Support: Text 8006 for confidential SMS support (24/7)
• Website: gamblinghelpline.co.nz

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• UK GamStop: gamstop.co.uk - Multi-operator exclusion (UK)
• Spain RGIAJ: ordenacionjuego.es/es/rgiaj - National exclusion registry (Spain)
• Blocking Apps: Gamban, BetBlocker - Free and paid tools to block gambling sites and apps on devices.

Family Support Resources

• Problem Gambling Foundation NZ - Family Help: pgf.nz/family-whanau-support
• Family Support Forums: gamblinghelp.org.au/forums

Confidentiality Notice: All inquiries are treated with strict confidentiality, in full compliance with NZ privacy laws and GDPR. Professional, non-judgmental support is always available.

Help for Family

OBSERVE: Family support is essential in the recovery process. EXPAND: river-belle-casino encourages open, non-confrontational dialogue. REFLECT: If you are concerned about a loved one:

• Approach with Empathy: Choose a calm time to express your concern. Use "I" statements ("I'm worried about you...").
• Encourage Professional Help: Suggest contacting national helplines or seeking a qualified psychotherapist specializing in addiction.
• Provide Information: Share links to family support groups and forums for guidance and shared experiences.
• Protect Finances: Discuss practical steps to safeguard household funds if necessary.

Next steps may include contacting the Gambling Helpline NZ (0800 654 655), joining a support group, or booking a confidential consultation with a mental health professional.

• Gambling Helpline NZ
• Australian Gambling Help Forums
• Problem Gambling Foundation NZ

Operator's Commitment

OBSERVE: Regulatory standards require active risk monitoring. EXPAND: river-belle-casino applies advanced behavioral analytics on river-belle-nz.com to detect risk patterns. REFLECT: Our internal procedures include:

• Behavioral Monitoring: Automated systems track betting frequency, deposit spikes, and session duration for signs of problematic behavior.
• Player Alerts: If risky patterns are detected (e.g., unusually high deposits, frequent session extensions), warning messages and responsible gaming resources are proactively displayed.
• Intervention Protocol: In line with NZ law, our support team may contact players by email if persistent risk indicators are observed, offering support and information on available tools.
• Data Protection: All risk checks are conducted in compliance with GDPR and NZ privacy standards. Player confidentiality is strictly maintained.

Updates

OBSERVE: Ongoing legal and regulatory changes require up-to-date information. EXPAND: river-belle-casino is committed to notifying users of any changes to responsible gaming policies. REFLECT:

• Notification Methods: Players will be informed of updates via email and prominent website banners on river-belle-nz.com.
• Review Period: We recommend reviewing this page regularly to stay informed about the latest protective measures and legal obligations.
• Last Updated: 2025-11-06

Contact & Feedback

OBSERVE: Accessible support is a legal and operational requirement. EXPAND: river-belle-casino provides direct channels for all responsible gaming queries on river-belle-nz.com. REFLECT:

• Email: support@river-belle-nz.com (Responsible Gaming Department; 24/7, confidential)
• Feedback & Self-Control Requests: To request self-exclusion, limit adjustments, or submit feedback regarding responsible gaming, please use the dedicated support email above. All requests are handled in compliance with NZ regulatory requirements and privacy standards.

river-belle-casino (operating exclusively on river-belle-nz.com for NZ clients) is licensed by the Malta Gaming Authority (MGA/B2C/145/2007) and Kahnawake Gaming Commission (00892), with all responsible gaming measures subject to NZ and EU legal frameworks. For further assistance, contact our Responsible Gaming Officer, Sophie Williams, via the channels above.